# Dhee CRM — Next-Gen AI CRM & Real Estate Operating System > Enterprise Sales & Property Management Cloud Platform for Bangladesh Dhee CRM (by Dhee Technologies Ltd.) is an AI-native customer relationship management platform engineered for high-velocity sales teams, property developers, and modern enterprises in Bangladesh. --- ## 1. Executive Summary & Value Proposition - **Title**: Where Ideas Build Brands. Next-Gen CRM & Real Estate OS. - **Target Market**: Property developers, real estate agencies, B2B enterprises, e-commerce, and high-velocity sales teams in Bangladesh. - **Core Promise**: Capture high-intent leads from Meta Ads & Google, prevent apartment double-booking with a concurrency-safe 72-hour hold engine, score buyer intent with AI, and automate payment collections via bKash, Nagad & Bank Wire. - **Free Trial**: 7-day all-access trial with all modules unlocked, no credit card required. - **Customer Satisfaction**: 4.9/5 average rating across 250+ active workspaces. --- ## 2. Core Modules & Feature Specifications ### A. Real Estate Operating System & 72-Hour Hold Matrix - **Problem Solved**: Real estate agencies face chaotic double-booking when multiple sales agents attempt to sell the same apartment unit or land plot during project launches. - **Concurrency-Safe Engine**: Employs database-level pessimistic locking. When an agent places a unit on hold for a prospective client, the unit is locked globally across all channels for exactly 72 hours. - **Hold Release Automation**: If client deposit is not confirmed within 72 hours, the unit automatically reverts to active inventory. - **Site Visit Scheduler**: Assigns drivers, tour guides, and agents for prospective property walk-throughs with automated SMS/WhatsApp reminders. - **Hold Vouchers**: Instant PDF voucher generation featuring project details, unit specifications, token amount, and expiration countdown. ### B. Real-Time Buyer Intent & AI Sales Copilot - **Website Tracking Pixel**: Client script tracks prospect browsing habits on pricing tables, floor plans, and project brochures. - **Intent Scoring Engine**: Calculates an intent score from 0 to 100 based on visit frequency, document downloads, and time spent. - **Meta Conversions API (CAPI)**: Transmits offline CRM deal milestones (e.g., Won, Deposit Paid) back to Meta Ads Manager to optimize algorithm targeting for high-net-worth buyers. - **AI Copilot Recommendations**: Suggests targeted next best actions (e.g., "High purchase velocity detected. Send personalized WhatsApp message with 5% spot discount"). ### C. Unified Omnichannel Inbox - **Unified Communication**: Combines WhatsApp Business API, Facebook Messenger, SMS gateways, and internal team notes into one real-time thread. - **Fast Lead Response**: Allows sales representatives to reply in under 30 seconds. - **Direct Payment Links**: Generates and sends bKash Tokenized Checkout links directly inside the chat window. ### D. Automated Bangladesh Invoicing & Payment Collection - **Payment Gateways Supported**: bKash Tokenized API, Nagad Merchant API, SSLCommerz, and Manual Bank Wire verification. - **NBR Mushak-6.3 Compliance**: Automatic computer tax invoices with verification QR codes. - **Prepayment Discounts**: Automated calculations for 3-month, 6-month, or annual prepayment savings. ### E. Bank-Grade Multi-Tenant Architecture - **Row-Level Tenant Scoping**: Complete database isolation between client organizations. - **Encrypted Credentials**: API keys and tokens stored with AES-256 encryption. - **Audit Logs**: Immutable activity logging for compliance and governance. --- ## 3. Pricing Plans (BDT / Month) ### 1. Starter Plan — ৳ 4,999 / month (or ৳ 4,199 / mo billed yearly) - Up to 3 Sales Reps - Core CRM & Lead Capture (Meta Ads & Web forms) - Visual Kanban Sales Pipeline - bKash & Nagad Invoicing with QR code - Standard Email & Phone Support ### 2. Real Estate Pro Plan — ৳ 12,999 / month (or ৳ 10,999 / mo billed yearly) - Up to 10 Sales Reps - Complete Real Estate Operating System - 72-Hour Unit Hold Matrix with Concurrency Lock - Client Site Visit Tour Management - Real-Time Buyer Intent Scoring & Meta CAPI Sync - Omnichannel WhatsApp Business Inbox - Priority WhatsApp Support ### 3. Enterprise Sovereign — ৳ 29,999 / month (or ৳ 24,999 / mo billed yearly) - Unlimited Sales Team Members - Multi-Branch & Multi-Company Tenancy - Full AI Copilot & Custom Deal Win Predictor - Custom ERP & Bank API Integrations - Dedicated Account Manager & 99.9% Uptime SLA - Custom Domain & White-Label Branding --- ## 4. Frequently Asked Questions (FAQ) ### Q1: How does the 7-day all-access free trial work? **Answer**: When you create a workspace, all platform features (Real Estate Pack, AI Insights, Buyer Intent, Omnichannel WhatsApp, and Workflows) are unlocked for 7 full days. No credit card is required. You can upgrade to a paid plan at any time from your Billing page. ### Q2: How does the 72-Hour Real Estate Hold Lock prevent double-booking? **Answer**: When an agent places an apartment or plot on temporary hold for a prospective buyer, our concurrency-safe database engine locks the unit across all sales reps and channels for 72 hours. If a booking deposit isn't confirmed within 72 hours, the unit automatically releases back to active inventory. ### Q3: Can we collect payments via bKash, Nagad, and local banks in BDT? **Answer**: Yes! Dhee CRM natively supports bKash Tokenized Checkout, Nagad Merchant API, SSLCommerz, and manual Bank Wire transfer verification with automated VAT/Tax tax invoice generation in Bangladeshi Taka (BDT). ### Q4: How does Meta Conversions API (CAPI) and Buyer Intent tracking work? **Answer**: Our tracking pixel identifies website visitors, computes real-time purchase intent scores (0–100), and sends offline CRM deal milestones (Won, Deposit Paid) back to Meta Ads Manager so your ad algorithms target high-net-worth buyers. ### Q5: Is each client company data strictly isolated and secure? **Answer**: Absolutely. Every workspace operates in a strictly isolated multi-tenant architecture with row-level tenant scoping, encrypted credentials, granular role-based access controls, and full audit logs. ### Q6: Can we migrate our existing contacts and leads from Excel or CSV? **Answer**: Yes! Our Smart Data Import & Deduplication engine allows you to upload Excel/CSV files, auto-detects Bangladesh E.164 phone numbers (e.g., +88017...), and prevents duplicate contacts automatically. --- ## 5. Company & Contact Details - **Provider**: Dhee Technologies Ltd. - **Website**: https://crm.dheelab.com - **HQ Location**: Dhaka, Bangladesh - **Email Support**: support@dheelab.com / abidur.rahman.cse@gmail.com - **Security Standards**: Bank-Grade Multi-Tenant Isolation, ISO-Ready Data Policies, NBR-Compliant Invoicing.